CHRA Performance Management and Appraisal Practice Test

Evaluating performance with inputs from multiple levels and external sources is the 360-degree feedback approach. By gathering perspectives from supervisors, peers, direct reports, and often customers or other external stakeholders, this method paints a comprehensive picture of how an employee performs across different contexts. It helps reveal strengths and development needs that a single-source review might miss and supports more informed development planning.

The other methods are more limited in scope. A rating scales method relies on a supervisor rating on predefined criteria, usually from one source. The critical incident method focuses on describing specific events that illustrate performance, which may not provide a broad, multi-perspective view. The essay method uses a written narrative, often from a single source, without the structured, multi-source input that characterizes 360-degree feedback.