If performance data indicates need for changes, what action is appropriate?

• A. Ignore the data
• B. Conduct more audits
• C. Delay changes
• D. Communicate changes with rationale and support

Answer: (D)

When performance data shows gaps, the responsible step is to communicate the planned changes, along with the rationale and the support available to implement them. This approach ensures everyone understands what will change, why it’s needed, and how they’ll be helped to adapt—including resources, training, timelines, and who’s responsible. Clear communication with rationale and support also creates accountability and a concrete path for monitoring progress.

Ignoring the data wastes an opportunity to improve. Delaying changes pushes the issue forward without resolution. Conducting more audits might be useful for gathering information, but it doesn’t address the performance gaps by itself.