Which option best demonstrates a SMART goal?

Study for the CHRA Performance Management and Appraisal Test. Explore multiple choice questions with detailed explanations to ace your exam!

Multiple Choice

Which option best demonstrates a SMART goal?

A SMART goal is Specific, Measurable, Achievable, Relevant, and Time-bound. The description about increasing customer retention by 5 percentage points within six months, measured monthly, is the best example because it names the exact outcome (customer retention), uses a numeric target (5 percentage points), sets a clear deadline (within six months), and specifies how progress will be tracked (measured monthly). This combination makes the goal concrete and trackable. The other statements are too vague, lacking a concrete metric or deadline, so they don’t provide a clear path to measurement or completion.

A SMART goal is Specific, Measurable, Achievable, Relevant, and Time-bound. The description about increasing customer retention by 5 percentage points within six months, measured monthly, is the best example because it names the exact outcome (customer retention), uses a numeric target (5 percentage points), sets a clear deadline (within six months), and specifies how progress will be tracked (measured monthly). This combination makes the goal concrete and trackable. The other statements are too vague, lacking a concrete metric or deadline, so they don’t provide a clear path to measurement or completion.

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